Hosted Email

We all like something for free but in the case of free email accounts, such as Gmail, Yahoo or Hotmail it may well be harming your business. Reasons not to use a free email account include:

  • A free email address says your business is cheap.
  • You are missing an opportunity to build your brand presence online. Your email address could just as easily be a memorable and relevant domain name like jake-electrician.com.
  • What happens if your free email host disappears? Your emails disappear also.
  • Email from a free email provider is more likely to be classed as spam – your recipient is less likely to actually see your correspondence.

A QiQ hosted email account solves all these problems. You choose the domain name for your email and we set up the account for you. We offer a webmail client so you can access your email anywhere at any time or alternatively you can easily configure your computer or mobile devise to access your email.

  • 10GB Mailbox
    (medium)
  • £2500per mailbox per year
  • Purchased via upgrade
  • 15GB Mailbox
    (large)
  • £3000per mailbox per year
  • Purchased via upgrade

Prices exclude VAT/GST which will be added at checkout at the prevailing rate for your location. Minimum 12 month term.

The QiQ hosted email service includes

Choice of Domain Name

You can use any domain name with your QiQ hosted email service (the price of the domain name is not included).

Robust Technology

Our reliable, scalable and high-performing email solution is already trusted by thousands of users worldwide. The Webmail service is available in 13 languages including English, French, Spanish, German and Brazilian Portuguese.

Flexible Storage Options

All mailboxes include 5GB of storage space. Additional storage, up to a huge 15GB of space, is available for an additional charge.

Quick & Easy Setup

If you purchase a domain and hosting together both will automatically be configured ready for your use. If you need to configure. Alternatively, if your domain is with another supplier just drop support a line and we’ll assist in swiftly getting your service up and working.

Spam and Virus Protection

Our email filtering ensures you are protected against threats like spam and viruses.

User friendly support

Our support team is available around the clock to answer any questions you may have about your email account.

Hosted Email FAQ’s

Email Acceptable Use Policy

Introduction

Without exception, QiQ decries the practice of mass mailing unwanted email of any type, regardless of content, and we will do everything within our power to reduce the flood of this type of traffic across the Internet.

We have the following policies (please see our definitions below):

QiQ prohibits the use of our systems in any manner associated with the transmission, distribution, or delivery of spam.
Any QiQ Email user who sends spam may have their account disabled and be disallowed further service.
The reseller must take reasonable steps to ensure that it issues email accounts only to those who do not intend to use them for spam.
The reseller must respond in a timely manner to any complaints about spam, and must make the needed contact information publicly available.
If we believe that it is warranted, QiQ operations personnel have the option to immediately disable any account in order to forestall further abuse or damage to email systems. Should this occur, the reseller shall be notified as soon as possible.

Spam sent from other networks which references an email account hosted at QiQ shall be treated as if it originated from the account referenced, unless there is sufficient reason given for QiQ operations staff to believe that the message truly originated with some unrelated party.

Likewise, postings made to Usenet newsgroups or other online forums, such as blogs which reference email accounts hosted at QiQ, and are deemed to be inappropriate according to the local ethical standards of those forums, may be treated in the same manner as spam.

Filtering of Incoming Email

As the owner of the equipment and other resources utilized to provide services, QiQ has the legal right to block electronic communications from other entities on the Internet.

Resellers should be aware that such blocking or filtering may take place if deemed necessary by designated members of the QiQ operations staff (or a third party chosen by QiQ and made known to the reseller).

Whenever possible, the party being blocked shall be made aware of such action before it occurs.

Mass Mailing

QiQ does not support outbound mass mailing as a standard offering. As standard practice we limit users from sending mail to a large number of recipients per 24 hour period. This limit is restrictive on the first day of usage, and becomes more lenient over time. Users who reach this limit will experience error messages such as “Daily maximum exceeded”.

This limit is subject to change without notice, should our service be compromised. In order to protect our resellers we do not publish the numeric limit publicly.

A reseller can request through the QiQ support organization that this limit be overridden temporarily for a particular user. Each request will be evaluated on a case-by-case basis. The procedure for submitting a “Mass Mailing” request is given on the QiQ web site.

File Sharing

QiQ allows our Email Service customers to share files by uploading the files to QiQ File Storage and then sharing the links to those files. Customers who participate in file sharing must adhere to the policies outlined in this document.

QiQ prohibits the uploading, sharing, or disseminating of any information, data, or material that is defamatory, child pornography, or hate literature, as well as any that is in violation of local, federal, or international regulation or law, or that is prohibited by common law. This includes, but is not limited to, material protected by copyright, trademark, trade secret, or any other statute.

QiQ also prohibits the posting, storing, transmitting, or disseminating of any information or software that contains a virus, trojan horse, worm, defect, or any other harmful, contaminating, or disruptive components.

QiQ reserves the right, at its sole discretion, to lock any account this is found to be in violation of this policy.

Illegal Activities

Services offered may only be used for lawful purposes. Transmission, distribution, or storage of any information, data or material that is in violation of federal or state regulation or law, or by common law, is prohibited. This includes, but is not limited to, material protected by copyright, trademark, trade secret, or any other statute.

QiQ reserves the right to cooperate with law enforcement and other legal authorities in investigating claims of illegal activity.

QiQ will not release any information regarding our resellers (excepting that which is public knowledge, such as the InterNIC’s WHOIS database) or their users to any third party, except upon presentation of a valid court order from a government or legal entity with proper jurisdiction. The reseller agrees that QiQ judgment as to the validity of any such order shall be considered proper and final.

Right to Damages

QiQ considers most instances of spam to be a theft of services, and reserves the right to prosecute originators in a court of law.

QiQ reserves the right to collect damages (to cover software, hardware, and man hours) if any harm is done to our network or equipment that requires repair or reconfiguration of any kind. If deemed appropriate by QiQ, the reseller will be billed not less than USD $500 per individual complaint received by QiQ staff.

In addition, QiQ reserves the right to collect punitive damages in recompense for any perceived loss of brand reputation. Nothing contained in this document shall be construed to limit action that QiQ may take or remedies that are available to us with respect to any of the described conduct. QiQ reserves the right to take any additional actions we may consider appropriate with respect to such conduct, including, without limitation, taking action to recover costs and expenses of identifying offenders and removing them from our network or systems, and levying cancellation charges to cover costs in the event of disconnection for the causes outlined in this policy document. In addition, QiQ reserves at all times all rights and remedies available to us with respect to such conduct at law or in equity. Non-enforcement of any policy or rule herein does not constitute consent or waiver, and QiQ reserves the right to enforce such policy or rule at its sole discretion.

Definitions used in this document

“Spam” refers to any messages sent to multiple recipients who have not agreed to receive such messages.

“Reseller” refers to the business entity which has contracted with QiQ for email services. Each reseller may have multiple email domains and each domain may have one or more users.

“User” refers to the person, persons, or entity using a specific email account (designated by a unique email address) within a domain controlled by the reseller and operated by QiQ.

Selected Bibliography

RFC 1855 “Netiquette Guidelines” (the “unwritten” rules)
Fight Spam on the Internet! (the central site for the anti-spam activist community; includes filtering methods, example policies, and much more)
Coalition Against Unsolicited Commercial Email (the world’s largest online organization)
The Net Abuse FAQ (mainly deals with Usenet)

Email Mass Mailing Policy

QiQ does not support outbound mass mailing as a standard offering. As standard practice we limit users from sending mail to large numbers recipients per 24 hour period. This limit is restrictive on the first day of usage, and becomes more lenient over time. Users who reach this limit will experience error messages stating “Daily maximum exceeded”.

This limit is subject to change without notice, should our service be compromised. In order to protect our customers we do not publish the numeric limit publicly. This restriction can be overridden by our staff if requested by our customer for a temporary period of time. This request will be submitted through the support organization, and each request will be evaluated on a case by case basis.

Policy objectives

The objectives of our mass mailing policy are the following:

Controlling mailing rates that stress systems.
Limit outbound message abuse.
Eliminating service degradations.
Mitigating the thousands of bounce messages in mail queues that delay mail delivery.
Mitigating invalid return address information.
Eliminating mass mailings during peak business hours.
Definition of Mass Mailing

“Opt-in” mailings are those email messages that are sent to more than 500 users by either QiQ customers or their third party partner to any group of end users. Opt-in means that the end user has signed up for the mailings voluntarily. “Opt-in” implies that the mailings are not Spam.

Reminder

Spam is defined as “unsolicited bulk email that includes advertisements or solicitations, commercial or otherwise, regardless of content.” Without exception, QiQ prohibits the practice of mass mailing unwanted email solicitations of any type, regardless of content, and will take action to prevent this practice.

Mass Mailing Requirements

Notification:

In order to have the sending restrictions lifted for a particular sender: QiQ requires 48 hours notice. The following information must be provided to our support team:

Customer name
Number of recipients
“From” domain
“Target” domain
Mailing subject
Mailing date
Mailing start and end times
Rate of mailing (maximum of 10 messages per second)
Valid “From”, “Reply-To”, “Return-Path” and “Error-To” addresses (please list the values used, if any)
Copy of the message content
Method for users to “opt-out” of mailings Mail send rate: mass mailings are done at a maximum rate of 10 messages/second. Delivery of mass mailings: (mass mailing sent by a domain, whether hosted or not hosted by QiQ, to domains that are hosted by QiQ) all mass mailings must be delivered through QiQ inbound MX machines.
Allowable send times: mass mailings must be started and completed between 9pm and 4am US Pacific Time. Valid “From”, “Reply-To”, “Return-Path” and “Error-To” headers. If the following values are included in your mail header, they must contain valid addresses, and each email address must accept any bounces at the rate that they occur:

“From”,
“Reply-To”,
“Return-Path”
“Errors-To”
Valid “Abuse contact”: customers who send or receive mass mailings MUST supply QiQ with an emergency abuse contact if there are any problems or complaints associated with the mailing.

Failure to comply with these conditions may result in:

Blocking of the mailing currently causing the problems or complaints.
Blocking of future mailings until the above requirements are satisfied. (Or until there is an agreement or special dispensation made by the QiQ Abuse Administrator).
If no “abuse contact” is provided to QiQ, QiQ reserves the right to block mailings without notifying the customer.

How do I buy Mailboxes/Fiters/Forwarding?

1. Go to link: https://www.qiq.co.uk/portal/cart.php?a=add&pid=70
2. Select domain name setting.
3. Select Quantity of Mailboxes/Forwards/Filters and Add to cart.
4. Select Checkout.
5. Complete details, or login if you already have an account.
6. Tick terms of service and click Complete Order.
7. login to client account: https://www.qiq.co.uk/portal/clientarea.php
8. Click on QiQ Services – Hosted Email (Under ‘Your Active Products/Services’ Title)
9. Click on ‘setup Mailbox’ button.
10. Complete Mailbox Info, and click ‘save’ button.
11. Your Mailbox is now setup.

How do I add additional Mailboxes/Fiters/Forwarding?

1. login to client account: https://www.qiq.co.uk/portal/clientarea.php
2. Click on QiQ Services – Hosted Email (Under ‘Your Active Products/Services’ Title)
3. Click ‘Upgrade/Downgrade options’ under ‘Actions’ menu located left hand side.
4. Change quantity of option you wish to add, click continue button.
5. Select payment method, click continue button.
6. Your order is no complete, follow steps 7-11 on buying mailboxes to setup the new mailbox.

How do I access hosted email Webmail?

Login to your mailbox at https://mail.hostedemail.com/

What are the DNS configuration settings for hosted email?

Do not make any DNS changes until the domains and mailboxes are set up on the OpenSRS Email Service system.

Types of DNS records

There are many types of records that the DNS system maintains. The important record types for the OpenSRS Email Service are MX and CNAME records.

Email Exchange (MX) records

The Email Exchange (MX) record is the line within the DNS zone file that directs email for a specific domain to the appropriate email server. It tells the rest of the world where a mailbox is located.

Zone file—A file on a root server that contains domain name registration information. Zone files contain information that is needed to resolve domain names to IP addresses and also contain all the information related to one domain. Zone files are also called master files.

MX—Short for mail exchange record, an entry in a domain name database that identifies the mail server that is responsible for handling emails for that domain.

When more than one MX record is entered for any single domain name that is using more than one mail server, the MX record can be prioritized with a preference number that indicates the order in which the mail servers should be used. This enables the use of primary and backup mail servers.

Canonical Name (CNAME) records

A Canonical Name (CNAME) record is a record in a DNS database that indicates the true or canonical host name of a computer. A computer hosting a Web site must have an IP address in order to be connected to the World Wide Web. The DNS resolves the computer’ domain name to its IP address, but sometimes more than one domain name resolves to the same IP address, and this is where the CNAME is useful. A machine can have an unlimited number of CNAME aliases, but a separate CNAME record must be in the database for each alias.

OpenSRS uses CNAME records to identify the OpenSRS POP, IMAP, and SMTP server. It allows users to access email at <yourdomain>.com instead of <yourdomain>.cust.<cluster.>.hostedemail.com, which is the active domain on the OpenSRS system.

Note: Do not use A records or IP addresses in place of CNAME hostnames. If an A record is used to identify the OpenSRS email server, email service will be disrupted if OpenSRS changes the IP address.

Example Mail DNS configurations

OpenSRS Email Service’s IP addresses include clusters represented by the variable <cluster> in the following examples.

Omission of the cluster from a DNS record will cause the default cluster, A, to be used.

Currently, OpenSRS Email employs two clusters: A and B.

Note: If you do not know what cluster you are on, please review this article.

Examples are provided for DNS configuration in both the Test and Live environments.

Test

There is only one test environment.

You can use this simple example to configure the required DNS records for your domain within the Test environment.

The example domain used is example.org. Replace example.org with <your_domain.tld>.

mail.example.org.	IN CNAME
   mail.example.org.cust.test.hostedemail.com.
example.org.		IN MX 0
   mx.example.org.cust.test.hostedemail.com.

Live

You can use this simple example to configure the required DNS records for your domain within the Live environment.

If you are creating email accounts on a root domain, such as [email protected], the DNS records are as follows (replace example.org with <your_domain.tld>):

mail.example.org.		IN CNAME
   mail.example.org.cust.<cluster>.hostedemail.com.
example.org.		IN MX 0
   mx.example.org.cust.<cluster>.hostedemail.com.

If you are creating email accounts on a subdomain, such [email protected], the DNS records are as follows (replace example.org with <your_domain.tld>):

finance.example.org.		IN CNAME
   mail.example.org.cust.<cluster>.hostedemail.com.
finance.example.org.		IN MX 0
   mx.example.org.cust.<cluster>.hostedemail.com.

Example Filter-only DNS configurations

Test

You can use this simple example to configure the required DNS records for your domain within the Test environment.

The example domain used is example.org. Replace example.org with <your_domain.tld>.

spam.example.org.		IN CNAME
   mail.example.org.cust.test.hostedemail.com.
example.org.		IN MX 0
   mx.example.org.cust.test.hostedemail.com.

In this example,

  • Web-based spam quarantine is at http://spam.example.org/,
  • the IMAP server is spam.example.org, and
  • the Email Exchange is at example.org.

Note: spam, portal and spamportal are all acceptable prefix components to your domain name.

Live

You can use this simple example to configure the required DNS records for your domain within the Live environment.

The example domain used is example.org. Replace example.org with <your_domain.tld>.

portal.example.org.		IN CNAME
   mail.example.org.cust.<cluster>.hostedemail.com.
example.org.			IN MX 0
   mx.example.org.cust.<cluster>.hostedemail.com.

In this example,

  • Web-based spam quarantine is at http://portal.example.org/,
  • the IMAP server is portal.example.org, and
  • the Email Exchange is at example.org.

Note: spam, portal and spamportal are all acceptable prefix components to your domain name.

White listing OpenSRS Email Service

If you want to ensure that filtered mail reaches your users, include our IPs from which we send the filtered mail in your white list.

As of June, 2016 the filtering IPs are:

Cluster A 216.40.44.0/24
216.40.42.17/32
Cluster B 64.98.42.0/24
64.98.36.17
Test 216.40.41.5/32
216.40.41.17/32

Please check with QiQ Support if you need to troubleshoot or verify this information.