Technical & Billing Support

Check our Status Page

Our system status page is located at This page is hosted separately from all other systems and is updated with any known issues.

Please check before contacting Customer Services.


Logging in and raising a query via QiQ.Support lets us access your details and promptly resolve queries.

You can view our knowledgebase, support requests and responses. You do not need an operational email to communicate with us here.

You can pay invoices, without the need to log in here.

an Email

If you are unable to login to our online portal, please email:

Hosting & Domains
[email protected]

[email protected] 

[email protected] 

[email protected]

Email not working? You can text/SMS your query to +447937946413

Support via text message is available but for the fastest response we recommend opening a support ticket at

You can contact us by mail

QiQ Communications PTY LTD
Office 1 / 45 Ena Street

United Kingdom
QiQ Limited
Home Farm
United Kingdom

Support FAQ’s

What does Technical Support include?

Our QiQ technical support team is primarily in place to ensure your web server is up and running as intended and assist clients in successfully connecting to the server, resolving any server side issues that may occur.

Though we do not support applications that have been installed on the server by clients or the configuration of software on local PC’s, we are happy to advise if required via our ‘Best Effort’ policy.
Our ‘Best Effort Policy’ is for any issues that are not server related, and if we cannot help resolve the issue, we can then suggest a relevant third party for you to contact for further assistance.

Do you have a knowledge base?

Yes. You can view and search our knowledgebase at

How do I report abuse?

If you have an objection to the content or use of a website, you should in the first instance complain to the person or organisation that has registered the website. If this route is unsuccessful you may complain to QiQ if we are hosting the website.

You can use a WHOIS tool to find the registrant’s name and address, and the registrar associated with the domain name. They may be able to help you identify the website host.

If you believe a domain name is being used to commit a crime, please email [email protected].

How fast is QiQ support?

We aim to respond to urgent tickets (priority should be set to high within our support system) within an hour and all other tickets within 4 hours. In the event of high volumes of tickets, we alway strive to respond to all support requests within 24 hours of receipt.

Why isn't support provided over the phone?

We love helping clients by answering questions, solving problems, and helping to keep your site online. We don’t offer phone support because we believe online support is more effective for a number of reasons:  

  • When we receive a support request we can instantly view your website, account activity, system details, and other information so we can troubleshoot effectively. This may involve multiple personnel and takes time to achieve. You’re not kept hanging around.
  • We provide support from three continents (UK, USA and Australia) and four different time zones. We work around the clock to get an answer to you – even while you’re sleeping.
  • E-mail support allows us to understand your issue better, get the right skilled person to respond, replicate and test if it’s technical, and provide you a response you can keep a record of.
  • It avoids telephone ‘ping-pong’.
  • Online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue.
  • We only accept technical or billing requests from verified email address.  This offers a secure platform to perform sensitive technical or billing support for our clients.
  • Our technical support is provided from multiple global locations by not having to invest in international calling capabilities we are able to keep our prices competitive.

It is important to note that even if a clients email is out of service we have put in place mechanisms for clients to remain in contact. Support tickets can be raised directly through, and responses read, via We also have an SMS number or urgent requests when email is not working as detailed above.