Technical & Billing Support
You can contact us by mail
QiQ Communications PTY LTD
Office 1 / 45 Ena Street
What does Technical Support include?
Though we do not support applications that have been installed on the server by clients or the configuration of software on local PC’s, we are happy to advise if required via our ‘Best Effort’ policy.
Do you have a knowledge base?
Yes. You can view and search our knowledgebase at www.qiq.support.
How do I report abuse?
If you have an objection to the content or use of a website, you should in the first instance complain to the person or organisation that has registered the website. If this route is unsuccessful you may complain to QiQ if we are hosting the website.
You can use a WHOIS tool to find the registrant’s name and address, and the registrar associated with the domain name. They may be able to help you identify the website host.
If you believe a domain name is being used to commit a crime, please email [email protected].
How fast is QiQ support?
We aim to respond to urgent tickets (priority should be set to high within our support system) within an hour and all other tickets within 4 hours. In the event of high volumes of tickets, we alway strive to respond to all support requests within 24 hours of receipt.